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Open supportWECOLLAB / HELP
Answers and support without the runaround.
Find an answer in the guide or continue your conversation with the WeCollab team in one place.
Your tickets are privateOnly you and staff with dedicated support access can see the history. Every administrator access is recorded in the audit log.
Complaints and mediation are tied to a project and reviewed separately.
Open complaintsPassword, active sessions, and the second factor are in your workspace.
Security settingsFAQ
Common questions
How do I confirm my email or reset my password?
Use the latest email from WeCollab: older or already opened links stop working. You can request a new link from the sign-in page.
What is the difference between an account and a profile?
Your account stores sign-in details. It can contain creator or company profiles, which appear in the directory after review.
Why is my publication under review?
Profiles, links, news, and collaborations are reviewed before publication. Your workspace shows the reason when changes are requested.
How do applications and projects work?
The collaboration owner reviews applications and selects a participant. Once accepted, a project is created where both parties confirm terms and record changes in WeCollab.
Does WeCollab process payments?
No. The platform records agreements, while payment and barter are handled directly by the parties. WeCollab does not accept funds or guarantee payment.
When should I contact support or file a complaint?
Support helps with accounts, features, and technical issues. A complaint concerns a specific project, violation, or dispute between parties and is filed from the relevant section.
How do I delete my account?
Create a request in Settings. Active projects must be completed first, and the request can be cancelled within 30 days.
Where can I see a support reply?
The reply appears in this center and in your workspace notifications. The ticket status shows who should respond next.
WECOLLAB SUPPORT
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